A. M. 
With the objective of providing experiences that facilitate and transform the lives of salvadorans, Bancoagricola inaugurates the new Agencia Plaza Mundo Usulután, a space designed to serve all users in the eastern part of the country, offering a close service and with a strong commitment to meet their needs.
The investment of this agency, which becomes the 61st of Bancoagrícola, represents the transformation, innovation and sustainability, characteristics that predominate in its business model. The Plaza Mundo Usulután agency joins the more than 1,600 points of service that are located throughout the country.
“The eastern zone of El Salvador has a significant development potential that is constantly growing. We have identified different customer profiles in this region: visionary entrepreneurs, hard-working families, young people with dreams and companies that drive the local economy, which is reason enough for us to be present and close with our Agencia Plaza Mundo Usulután. We are a strategic ally that contributes to sustainable development for the well-being of all”, said Rafael Barraza, Executive President of Bancoagrícola.
One of the novelties of this new agency in the service area is that it has the figure of two multifunctional advisors, which allows the employee to move from the cashier’s area to the customer service area according to the level of affluence of each platform, reducing waiting times for customers.
The Plaza Mundo Usulután Agency has:
Digital Lobby open 24/7: Customers will have access to the following electronic channels, even if the agency is already closed:
1 ATM and 1 Total Plus ATM, which allow withdrawals, deposits, cash or debit payments to a Bancoagricola account or through barcode, manual capture or corporate collection card.
2 telephone booths with a direct line to the Bancoagricola Contact Center.
Kiosk, where customers can make inquiries and electronic transactions with greater security, agility and convenience.
Agency area:
Waiting room area with armchairs to wait turn with greater comfort.
Lobby: area with 49 chairs available for waiting customers.
Meeting room: for specific cases.
Customer service area: has 4 advisors to provide personalized attention on the products that meet the customer’s needs.
Cashier’s area: 2 cashiers and 2 multifunctional advisors are available for those who need to make monetary transactions.
The opening hours of Agencia Plaza Mundo Usulután will be from monday to friday from 9:00 a.m. to 5:00 p.m. and saturdays from 9:00 a.m. to 12:00 m. The digital area will remain open 24 hours (subject to opening and closing hours of the mall).
Bancoagricola reiterates its commitment to salvadorans and their economic and social development, challenging the conventional, exploring new opportunities and different ways to provide superior experiences to its customers.
