A. M. SISTEMA FEDECRÉDITO has once again been honored at the regional Top Customer Experience (TCX) event, taking first place in the Financial Institutions, Cooperatives, and Credit Unions category. This recognition positions it as the brand that offers the best customer experience, standing out for generating a meaningful emotional connection with salvadorans.
The TCX is a prestigious competition that recognizes brands that provide the best customer experience, based on more than 8,000 consumer evaluations of the brands they use most frequently across 14 categories.
The path of a people-centered strategy has earned SISTEMA FEDECRÉDITO this recognition, because of its commitment to excellence in customer service, which remains the cornerstone of its success, forged throughout its 85-year history.
“This award reflects the trust that salvadorans have placed in SISTEMA FEDECRÉDITO and the passion with which our team works to serve them every day. We put the customer at the center of everything we do, always seeking to exceed their expectations and support them at every stage of their lives. This recognition motivates us to continue innovating and further strengthen our closeness with our partners and clients”, said Óscar Ruano, Business manager of FEDECRÉDITO.
TCX has established itself as the most trusted benchmark for measuring and optimizing customer experience in the region, supported by an exclusive database of 14 industries and the CX benchmark. One of its main objectives is to empower consumers by giving them a voice to evaluate their level of satisfaction, expectations, and experiences with products and services.
The SISTEMA FEDECRÉDITO is the 100% salvadoran financial network with the largest coverage nationwide, with more than 850 service points in El Salvador. It is comprised of 47 credit unions, 7 workers’ banks, 2 insurance companies, the Federation, and FEDESERVI.
For more information, visit www.fedecredito.com.sv or call the Call Center at 2221-3333.
