A. M. The Defensoría del Consumidor has achieved historic results in terms of citizen attention and economic recovery in favor of the population, according to its president, Ricardo Salazar. Since june 2019, the institution has achieved a recovery of US$151.9 million, which represents 78% of the total recovered in almost two decades of operation.
During this same period, the Defensoría has provided more than 675,000 services to consumers, a figure that is equivalent to 44% of the accumulated in the entire history of the institution. Salazar attributed this achievement to the implementation of an outreach strategy through 70 channels of attention distributed nationwide.
The head of the institution also pointed out that in the last year it broke the record for the number of services provided, surpassing 132,000. These figures reflect a strengthening in the response capacity of the Defensoría del Consumidor to the consumption problems faced by salvadorans.
Among the most recent actions, the Company reported on the deployment of preventive measures considering the recent increase in the minimum wage. As part of this surveillance, information has been requested from 33 of the main food importers and distributors to prevent unjustified price increases.
In addition, the importance of initiatives such as the more than 50 active Agromercados nationwide, which operate daily as direct access points to basic products, was highlighted. These efforts are complemented by the Central de Abastos, which serves as a key distribution point for the food trade.
