A. M. AES El Salvador informed its customers about the transition to a new commercial system, designed to improve the quality of service and more efficiently meet the needs of users. This modern and robust platform seeks to optimize the customer experience, offering a more agile and effective management.
However, due to the magnitude and complexity of the implementation process, there have been some inconveniences in the attention and resolution of commercial transactions. The company recognizes the challenges this has generated and is actively working to minimize the impact on its users.
AES El Salvador reaffirmed its commitment to customer satisfaction and regretted the inconveniences caused during this transition. The company has allocated resources and efforts to stabilize the system as soon as possible, ensuring that the quality of service returns to optimal levels.
In addition, the company has strengthened its customer service channels to respond more quickly to customer inquiries and requests. Additional measures have been implemented to ensure effective communication and minimize any inconvenience derived from this process.
AES El Salvador thanked its customers for their understanding during this adjustment period and reiterated its commitment to continue improving its services. The company assured that, once the transition is completed, the new platform will allow a more efficient and beneficial experience for all users.
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