dinero_admin 
The DoctorSV platform recorded 5.4 million medical consultations during its first 12 months of operation and reached 1.4 million downloads, according to its leadership. One year after its launch, the system has expanded its capacity for care, incorporated more healthcare professionals, and broadened its network of facilities to improve access to medical services in El Salvador.
Reynaldo Reina, Medical Operations manager at DoctorSV, described the results as historic, noting that the number of consultations reflects the reach the program has achieved. He further pointed out that 97 out of every 100 patients served report being satisfied with the care they received.
Reina explained that the platform also facilitates coordination for patients requiring additional care. For insured individuals, the system manages necessary referrals, while for educators, it coordinates with the Instituto Salvadoreño de Bienestar Magisterial (ISBM).
Another significant advancement is the expansion of the network of available facilities. DoctorSV currently includes 1,077 facilities, and the number of diagnostic imaging centers has grown from 77 to over 200, an effort designed to bring these services closer to users and simplify the process of obtaining medical tests.
Meanwhile, Manuel Bello, Director of DoctorSV, reported that the system includes more than 3,300 general practitioners and specialists who provide 24-hour care. The coverage encompasses primary care consultations as well as treatment for individuals with chronic illnesses, broadening the medical assistance options available through the platform.
Regarding downloads, Bello noted that the application has reached 1.4 million, a figure representing approximately 25% of the population who now have this tool on their mobile phones. Furthermore, it was noted that the service capacity grew from 5,000 consultations per day at the start of the program to 9,000, and subsequently to a current average of 24,000 users served daily.
To access the service, salvadorans simply need to have their Documento Único de Identidad (DUI), register on the application, and complete the onboarding process. The platform uses artificial intelligence as a support tool, but the physician retains the responsibility for evaluating the patient and making the final decision regarding the diagnosis.
With these results, DoctorSV marks its first year with millions of consultations conducted, a growing number of users, and an expanded network of medical professionals and facilities. Its administrators indicated that the system now has a greater capacity to meet demand and continue bringing healthcare services closer to the population.
You can also read:
