A. M. 
In a firm step toward the digital transformation of the electricity sector, AES El Salvador launched its new Digital Self-Service Ecosystem, a comprehensive solution designed to simplify business processes and offer a more agile and efficient user experience. This ecosystem consists of a mobile application and a web portal, platforms that allow customers to manage their electricity service quickly, securely, and accessibly from various devices. With this initiative, the company reaffirms its commitment to modernizing customer service, reducing the time users spend on each transaction, and bringing its services closer to people through technology.
“With our digital ecosystem, we put a business office in the palm of each customer’s hand. The goal is for each user to have the freedom to manage their business at any time, from anywhere, and through the device of their choice. By eliminating physical barriers and simplifying processes, we not only guarantee the security of their information, but we also give them back their most valuable resource: time”, Abraham Bichara, CEO of AES El Salvador, said.
AES El Salvador’s new mobile app allows customers to manage their electricity service quickly and securely from their cell phones. Through the app, users can view and download their bills, make online payments, review their consumption and payment history, receive important service alerts, and submit technical or commercial claims without having to visit an office.
Meanwhile, the AES El Salvador website offers a comprehensive platform for managing electricity service from a computer. Customers can register, access their account, view historical bills, make secure online payments, review their electricity consumption, and manage requests or claims with real-time tracking. The website also allows users to download official documents and requirements, reducing in-person procedures and scheduling virtual appointments, thus optimizing user time. This reflects AES’s commitment to digital transformation and continuous improvement of customer experience.
This initiative reflects AES’s commitment to the digital transformation of the energy sector, incorporating technological solutions that facilitate access, management, and control of electricity service, and laying the foundation for a more efficient, modern infrastructure aligned with the energy demands of the future.
US$67 million investment in innovation and digitalization
With a total investment exceeding US$67 million, AES El Salvador has implemented its Technological Digitalization Plan, a key project that seeks to establish the foundation upon which the future of electricity service in the country is built. This initiative marks a significant milestone in the modernization of energy infrastructure, positioning the company to face the challenges of the sector and optimize its operational and commercial services.
AES’s 2021-2025 Technological Digitalization Plan includes a series of technological and digital transformation projects integrated into a unified commercial and operational ecosystem, in which technologies such as the following have already been implemented:
Smart Metering System (AMI) (US$7.2 million investment)
This technology involves the installation of smart meters, which, through an advanced communication network, send users’ consumption data in real time. The implementation of these meters will be phased in; to date, US$3 million of the projected US$7.2 million has been spent.
Sistema Avanzado de Gestión y Distribución (ADMS) (US$7.6 million investment)
AES El Salvador has launched the new Sistema Avanzado de Gestión y Distribución (ADMS)a technological solution that, like the AMI project, aims to reduce response times to electrical service disruptions. This system integrates all the IT components of the company’s distribution network, optimizing energy supply and improving service response to interruptions.
Ecosistema Digital del Cliente (ACE) (US$51.9 million investment)
Finally, there is the ACE project, the most ambitious in the Plan, which transforms the customer experience by integrating a digital system that automates and optimizes all commercial operations.
AES El Salvador successfully completes the first phase of its digital transformation, solidifying its position as a leader in technological innovation within the country’s energy sector. With a forward-looking vision, the company is investing today in modernizing its electricity distribution service, thus ensuring its capacity to meet the growing energy demands of tomorrow.
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