Distribution management aligned with the competitive strategy of the GRUPO EPM, focuses efforts on three main axes: safety of personnel and the service provided, innovation and efficiency that allows improving the quality standards offered to all customers and sustainability in the business, adopting environmentally and socially responsible practices.

DELSUR international subsidiary of GRUPO EPMof Medellin Colombia, and faithful to its purpose of "Contributing to the harmony of life for a better world", operates within the framework of transparency under the Sustainability of the business, and this day a conversation with the media is held in order to publicize its investments, infrastructure projects, strategic alliances, corporate information, business management, among others to its stakeholders.

DELSUR has a 28% market share in the salvadoran market, in 79 municipalities in 5 departments of the paracentral zone, covering almost 11,000 km of network, benefiting more than 437,742 customers with electric energy service and thus illuminating more than 2 million homes in El Salvador. In addition, DELSUR has more than 500 direct and indirect employees and the percentage of job stability within the company exceeds 94%.

"A major global challenge for our sector is to accompany the energy transition strategy as a major contribution to climate change, this has inspired us to develop initiatives that contribute to improve the operation, to structure new solutions for and with customers and generate environmental impact.  For the 2023-2027 period, we will enable new technologies to the operation, incorporate renewable sources, promote the penetration of electric mobility, promote energy efficiency and raise our level of awareness of the circular economy in the development of operations. Business and national competitiveness is the focus of our management and we will make significant efforts in search of an increasingly competitive tariff that contributes to the development, growth, accessibility and universalization of the service", words of the executive president of DELSUR, Carolina Quintero.

In the coming years Delsur will have the opportunity to accompany El Salvador in its growth and infrastructure investments include projects that will meet the growth in demand in key areas, will be invested in increasing capacity substation Lourdes, Nueta, Ateos, Quezaltepeque, Comalapa, Pedregal, San Marcos, San Marcelino among others and a new substation in the area of the arrow, and repower networks of more than 280 kilometers, expanding coverage for more salvadoran families and enabling increasingly improved service reliability by having greater network capacity for load transfers from the metropolitan area of the country, as well as improving service quality in the industrial zone of Quezaltepeque and Opico, all this with an investment of more than 10MM.

Delsur will join Surf City with an ambitious project for the replacement and expansion of networks, in addition to subway networks, starting with the urban area of Puerto de la Libertad and remodeling in the coastal zone with an investment of close to US$25 million for 2024 and 2025.

Along the same line of construction of subway networks, additional projects will also be accompanied by an investment of US$2 million. The support has transcended to the most important road projects such as the overpass in Santa Tecla (known as the Utila traffic circle) and the expansion of the road to the Port of La Libertad, the integration traffic circle, among others, which amount to an investment of $350,000.00.

As part of the innovation and digitalization projects, remote monitoring of substations is mentioned, to complete 50% of the plan (8 substations), an investment of $560,000.00 will be made, with the goal of covering the 16 most important substations of the system by 2024.

Commercially, and as part of the commitment to strengthen economic and social growth and improve the quality of life of the inhabitants of DELSUR's coverage area, electrification projects will be implemented in rural areas with an investment of almost US$1 MM. In addition, we accompany this investment with a customer education plan on issues of efficient use of electricity so that they not only have access to the service but also the ability to pay for their consumption.

A plan has been designed for the modernization of commercial processes related to readings, billing, collection and collection, as well as the expansion of digital contact channels to generate an exceptional Customer Experience, and thus carry out the digital transformation for the benefit of the customer.

In order to be the leaders in technologies within the national electricity sector, DELSUR is evolving the Digital DNA, by strengthening the capabilities of people and culture, through technology and information. For the next few years, more than 10MM dollars will be invested in projects, such as the SCADA/OMS/DMS upgrade that will bring improvements to the operation of the electric grid, a new ERP to better support financial processes, BI and Analytical tools that will contribute to decision making, Commercial digitalization where new tools are incorporated to improve the customer experience.

Executing digital transformation initiatives is key for the business, such as process automation, internet of things and augmented reality, especially ensuring cybersecurity.

Translated by: A.M