In order to comply with the higher purpose that guides the operation of "Contributing to the harmony of life for a better world", it carried out an accountability event aimed at its stakeholders, to make known the actions carried out in environmental, social, economic and governance matters, as part of its sustainability strategy.

"We contribute to the competitiveness and welfare of 437,742 customers, to whom we supply about 1,600 GWh with quality standards and for whom we have available 28 substations, 10,909 km of network located in 4,989 km2 of geographical area in the 79 municipalities we operate, as well as 8 customer service offices and all digital channels in order to provide a customer experience", said Maria Teresa Menendez on behalf of Carolina Quintero Gil, CEO of DELSUR.

As part of the agenda, representatives from different areas of the company presented the company's contribution on issues related to rural electrification, human rights, governance, environmental management, social management, human management, equity, quality of products and services, investment projects, among others.

We contribute to the progress and welfare of the communities where we operate.

DELSUR's Sustainability Strategy is based on generating sustainable progress and development in its territories of operation. From social management we have strengthened the relationship with users and customers in the communities, bringing services and providing an active listening to their needs.

Digital campaigns on energy efficiency and the development of situational diagnostics were promoted to ensure the operation in the territories and promote rural electrification projects, which in 2022 provided access to energy supply to approximately 196 families, with an investment of more than $266,000.00.

"In the area of sustainability in DELSUR we met our strategic indicators of IGAE and Trayectoria RSE reaching levels of 113 % and 98 % respectively, results that reflect the development path in social and environmental matters with which the company has".

As part of the actions to contribute to the conservation of natural resources for future generations, DELSUR plays an active role in contributing to the transformation of El Salvador's energy matrix, as well as in the consolidation of sustainable and environmentally responsible businesses in its supply chain.

Acting in line with the guidelines established in its environmental policy, during 2022 it assumes its involvement and support to the Project " Proyecto “Restauración de Ecosistemas Naturales y Paisajes Productivos del Volcán de San Salvador (ISKALI)", as well, through the project "Generating measures for the conservation of local biodiversity as a solution to reduce electricity service interruptions in 41 municipalities in the central and paracentral zones of the Republic of El Salvador", it seeks to reduce electricity service failures based on a biodiversity conservation approach.

With regard to waste management, 4,695 tons of waste were recycled and disposed of properly. A saving of 1.42 tonCo2eq was achieved thanks to the reduction of physical bill delivery routes, tree felling and paper production.

At DELSUR, the organizational culture has a positive impact on the construction of sustainable business. As a company they are committed to the creation of shared value for employees oriented to excellence and responsibility for the fulfillment of the group's objectives.  "Companies are a reflection of their human talent, in DELSUR we have understood the importance of the connection between everyone, the need for the evolution of our culture and alignment towards the objectives we set out to meet to feel integral and always give our best version, which ultimately translates into better results for the company”, said Maria Teresa Menendez Sustainability manager, Communications and Relationship, in the message of accountability.

The promotion of gender equity is one of the fundamental pillars of the sustainability strategy, with projects such as the IV Category Training Seminar for Women Electricians, the "DELSUR STEM ACADEMY" program, and finally, the launching of the "Study on Gender Equity in the Salvadoran Electricity Sector" to learn about the current status and future prospects for gender equity in the national electricity industry.

DELSUR also reaffirms its commitment to comply with the main international sustainability frameworks: 10 principles of the Global Compact, the Sustainable Development Goals and the UN Women's Empowerment Principles.

Translated by: A.M