During the television interview, the president of the entity, shared the mechanisms of action that are being carried out, for the benefit of salvadorans, and the recovery of more than US$44.7 million in favor of 149 thousand salvadorans who came to defend their rights.

"The Defensoría del Consumidor has been present and demonstrates a closer work, but above all more effective", said, Ricardo Salazar, president of the Defensoría del Consumidor.

Likewise, he informed that in relation to air transportation about US$16.4 million has been returned; in real estate US$11.5 million, household items US$7.6 million, financial matters US$2.2 million and in relation to vehicles US$940,000.

"We are conducting virtual hearings so that people can have access to the provider from the comfort of their homes to solve any problem", said the head of the Defensoría.

The holder said that three virtual windows have been enabled in the Comisión Nacional de la Micro y Pequeña Empresa (CONAMYPE), part of the mechanism implemented to protect the rights of users of micro and small enterprises (MYPES), which have reflected a good result.

Part of the mechanisms of action implemented by the entity is in electronic commerce in which the entity reports on the application to the reversal of payments in favor of consumers when the product is not received or it is different from the one purchased, as well as for charges that consumers have not authorized.

"These are mechanisms that make it easier for the consumer not only to be advised, but also to file complaints, something that was previously only done in person".

He also reported that through communication channels such as WhatsApp they have received about 15 thousand annual attentions and through the "Defensoría en Línea' more than 30 thousand in the same period.

"We recommend consumers to keep proof of purchase and warranty terms, which are very important beyond quoting or having the money to buy", detailed, the president.

The holder invited the salvadoran population to make their complaints through the various channels in which they provide advice, as well as attention to the population, in different shopping centers to provide advice, in addition to its website, the telephone number 910, and by WhatsApp to 7860-9704.